Yes. The entire quote process is completed in writing. You submit your requirement through the form, a solutions architect reviews it, and your quote is returned by email within one business day. No phone call or video meeting is required at any point. If a logistics detail needs confirming, we handle it by email or on a support ticket.

A documented quote arrives by email within one business day of your request. You receive a written acknowledgment immediately, so you always know your requirement is in the queue. For planning or budgetary requests, we note that in the quote so you can share it internally with confidence.

Yes. Include the competing quote or bid with your request, and our procurement desk will review it and respond in writing. We confirm configuration and licensing first, so any match reflects an equivalent product and an accurate lead time rather than a line item that does not compare.

Yes. Indicate purchase order based ordering or a request for net payment terms in the form, and our billing desk will send the documentation needed to set up your account in writing. Approved organizations can order by purchase order and receive invoices on agreed terms.

Yes. Mark your organization as tax-exempt in the form, and you can provide your exemption certificate by replying to your acknowledgment email. We apply the exemption to your quote and keep the certificate on file for future orders.

Yes. Primovant quotes, ships, and supports organizations across the United States. We use your shipping state or ZIP code to confirm availability, lead time, and applicable tax, and we coordinate delivery to your location in writing.

Note your timeline as soon as possible in the form and send your requirement through. Urgent requests are prioritized in the same written queue, and you can add detail at any time by replying to your acknowledgment email or by opening a support ticket. Keeping everything in writing is the fastest way for us to act without waiting on a scheduled call.